We value your opinion and are committed to providing the highest level of service. If something hasn’t met your expectations, we want to hear from you so we can make it right.

How to Submit a Complaint

Please provide as much detail as possible, including:

• A clear description of the issue

• Relevant dates and times (if applicable)

• Any supporting documents or screenshots

Our Process

1. Acknowledgement – We’ll confirm we’ve received your complaint within 2 working days.

2. Investigation – Our team will review the details and may contact you for more information.

3. Resolution – We aim to provide a full response within 10 working days.

Contact Us

You can submit your complaint via email: sls@lscs.ac.uk

We appreciate your feedback — it helps us improve and ensures we can deliver the best possible service to you.